Engagement and Enablement Leader for Delivery
Alight Solutions
Laine Thomas Conway is the Engagement and Enablement Leader for Delivery at Alight Solutions. She leads colleague engagement, communication, change enablement, and skill-building initiatives that help organizations improve adoption, workforce effectiveness, and business performance. A recognized thought leader in employee engagement, wellbeing, and the overall work experience, Laine serves as the lead voice behind Alight's annual Employee Mindset Study, translating workforce research and market insights into practical strategies for leaders. Through her work, she helps organizations better understand the evolving needs of their people and turn those insights into tangible actions that improve engagement, productivity, wellbeing, and business results.
Benefits complexity is accelerating. Employee expectations are rising. And AI is reshaping how work gets done. For CHROs, the challenge isn’t just adopting new technology, it’s making sense of a growing web of benefits programs, point solutions and fragmented experiences while delivering clarity, consistency and care at scale. In this session, we’ll explore how leading organizations are rethinking the employee experience by combining advanced technology with human expertise to simplify complexity and support people when it matters most. From navigating benefits decisions to orchestrating services across providers, discover how a smarter, more connected approach can create confidence for employees and measurable value for employers.