Clinical Specialist
Sword Health
Claire Kelly, PT, DPT, is a Doctor of Physical Therapy and Clinical Specialist with Sword Health, based in Chicago, IL. She brings nearly a decade of clinical experience, with a primary focus in outpatient orthopedics and home healthcare, and is also a pelvic health specialist. At Sword, Claire works directly with members to deliver evidence-based, personalized care through the company’s digital platform-helping people overcome pain, prevent injury, and return to the activities they love.
In addition to her clinical expertise, Claire is an advocate for preventive care, patient empowerment, and leveraging technology to break down traditional barriers to treatment. She has worked with a diverse range of patients—from athletes to new parents to older adults—bringing a compassionate, whole-person approach to every interaction.
Outside of her work, Claire enjoys exploring the Chicago food scene, spending time outdoors with her husband, 1 year old son, and Great Pyrenees dog, and traveling whenever she can.
What happens when the people responsible for designing and advising on employee health plans find themselves on the other side—as patients navigating the very system they help build?
In this powerful closing keynote, top benefits advisors and an industry expert share their personal experiences facing musculoskeletal (MSK) conditions—some of the most debilitating and costly issues in today’s workforce. Despite their insider knowledge, they still encountered the same pain, delays, financial stress, and insurance obstacles as any plan member would.
Through these real-life stories, attendees will gain a firsthand look at the challenges of navigating MSK care and learn how these experiences reshaped their views on benefit design, pain management, and patient advocacy. From understanding the critical role of cash-pay options to uncovering flaws in access and coverage, this session offers practical takeaways for employers, brokers, and benefit leaders committed to closing the gap between plan design and patient experience.
Prepare to leave inspired, challenged—and more informed—about what it truly means to walk in your employees’ shoes.